Shipping and Returns Policy

Returns & Exchanges At Cozylea, we do our best to make our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.

Order Cancellation Policy We pride ourselves on our ability to quickly process all orders placed on our site. Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please email us at contact@cozylea.com as soon as possible. A large majority of in-stock items are processed and/or shipped within 24 hours. It is imperative that you contact us during this time frame so that we can attempt to cancel your order before it is processed and/or shipped. No request to cancel your order can be accommodated if it has already been processed.

Address Error It is your responsibility to verify the accuracy of your shipping address and to contact us very quickly to specify any changes. This can only be done if your order has not yet been processed. We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.). In these latter cases, these packages may be returned to us, but not always. If your order is returned to the sender, we will offer you a refund for your order minus the shipping costs, or we will offer a reshipment, depending on your choice. You are not eligible for reshipment or a refund of your order until your package has been received by the sender.

Return Policy We accept returns for any reason! Whether you are dissatisfied or simply changed your mind. Our return policy is 14 days from the time you receive your products. If for any reason you are not satisfied, contact our support at contact@cozylea.com and we will provide you with the steps to follow.

Contact For any questions regarding deliveries, returns, or exchanges, contact us at: contact@cozylea.com