Shipping Policy

Last updated: July 19, 2026

PROCESSING TIMES All orders are processed within 1 to 3 business days after payment confirmation. You will receive a confirmation email with your tracking number as soon as your order has been shipped. Please note that orders are not processed or shipped on weekends and holidays.

ESTIMATED DELIVERY TIMES Delivery times are estimates and not guarantees. They vary depending on your location:

  • United States: 7 to 15 business days

  • Canada: 10 to 20 business days

  • International: 15 to 30 business days

These timeframes start from the date of shipment, not the date of the order. Delays may occur due to circumstances beyond our control (weather conditions, peak periods, customs delays, etc.). Cozylea cannot be held responsible for delays caused by carriers or postal services.

FREE TRACKED SHIPPING All orders qualify for free shipping with tracking. A tracking number will be provided to you by email as soon as your order is dispatched. It is your responsibility to track the progress of your package using the provided tracking number.

CUSTOMER RESPONSIBILITY Accuracy of the shipping address: It is your sole responsibility to provide a complete, accurate, and valid shipping address when placing your order. Cozylea cannot be held liable for undelivered, returned, or lost packages due to an incorrect, incomplete, or wrong address provided by the customer. Any change of address must be communicated to us at contact@cozylea.com as soon as possible after the order is placed. No modifications will be possible once the order has been shipped.

Receipt of the package: The customer is required to ensure their availability to receive their package or to make the necessary arrangements (accessible mailbox, instructions for the carrier, delivery authorization, etc.). Cozylea cannot under any circumstances be held responsible if:

  • The customer is absent during the delivery attempt and has not collected their package within the time frame set by the carrier;

  • The package is returned to the sender due to the repeated absence of the recipient;

  • The package is delivered to the address provided by the customer but received by a third party (neighbor, concierge, household member);

  • The package is dropped off at a pick-up point or post office and is not claimed by the customer within the allotted time;

  • The package is stolen after delivery has been confirmed by the carrier (left at the door, in the mailbox, etc.).

Once the package is marked as "delivered" by the carrier, Cozylea considers the order successfully delivered. No refunds or reshipments will be granted for a package where the tracking confirms delivery.

PACKAGE LOST IN TRANSIT If your package has not received any tracking updates for more than 30 business days after the shipping date, please contact us at contact@cozylea.com. We will open an investigation with the carrier. If the package is confirmed as lost by the carrier, we will offer, at our sole discretion, a reshipment of the product or a refund. Cozylea cannot be held responsible for lost packages if the tracking indicates that the package was delivered to the address provided by the customer.

DAMAGED PACKAGE If you receive a damaged package, please contact us within 48 hours of receipt at contact@cozylea.com, attaching photos of the package and the damaged product. Without photographic proof, no claim can be processed. We will review your request and, if deemed valid, we will offer a replacement or a refund at our discretion.

CUSTOMS DUTIES AND IMPORT TAXES International orders may be subject to customs duties, import taxes, or customs clearance fees imposed by the destination country. These fees are entirely the responsibility of the customer and are not included in the product price or shipping costs. Cozylea has no control over these fees and cannot predict or estimate them. We recommend that you check with your country's customs authorities before placing an order. Refusal to pay customs duties resulting in the package being returned will not give rise to any refund of the shipping costs.

ORDER CANCELLATION If you wish to cancel your order, please contact us at contact@cozylea.com as soon as possible. Orders that have already been shipped cannot be canceled. Once the order is shipped, you will need to wait to receive it and follow our return procedure if you wish to be refunded.

FORCE MAJEURE Cozylea shall not be held liable for any delay or failure to deliver resulting from circumstances of force majeure, including but not limited to: natural disasters, pandemics, strikes, armed conflicts, government decisions, transport network disruptions, or any other unforeseeable event beyond our control.

CONTACT For any questions regarding your delivery, contact us at: contact@cozylea.com